Frequently Asked Questions
What are the Sender ID requirements for Promotional SMS?
- The Sender ID must be 8 characters long.
- It must include the postfix "-AD" (e.g., "Promo1-AD").
- Messages without this postfix will not be delivered to Opt-Out numbers.
What are the Sender ID requirements for Transactional SMS?
- The Sender ID must be 11 characters long.
- These messages will be delivered even to numbers registered under the Do Not Disturb (DND) registry.
How long does it take to register a Sender ID with telecom operators?
- Registration typically takes 4-5 working days for approval.
What documents are required for Sender ID registration?
- A copy of the Trade License.
- Authorization Letters, stamped and signed on your company letterhead (handwritten documents are not accepted).
- If the Trade Name differs from the Brand Name, additional documentation may be required.
Are there any restrictions on sending Marketing/Promotional SMS?
- Marketing/Promotional SMS should not be sent between 9 PM and 7 AM to avoid inconvenience to recipients.
What is required for maintaining customer consent records?
- It is crucial to maintain records that demonstrate recipients have opted-in to receive promotional/marketing SMSs from the Sender ID/Short code.
What are the content regulations for Marketing/Promotional SMS within India?
- Messages must include information on how recipients can block SMS using a provided short code to protect them from unwanted messages.
Is there a refund or cancellation policy for SMS services?
- There is strictly no refund or cancellation policy in place for SMS services.
How will I receive confirmation of my payment?
- You will receive confirmation via email within 24 hours of payment.
Is there any setup fee involved?
- No, there is no setup fee involved. You only need to purchase SMS credits. Access to our platform and SMS APIs is free forever.
What’s included in the price?
Our pricing includes a robust bulk SMS service platform without the legal or quality issues associated with SIM card farms or low-quality routes. We use only premium SMS routes, ensuring reliable message delivery. Our comprehensive platform offers:
- The ability to add, store, and organize your collected mobile numbers.
- Fully customized, personalized bulk SMS with custom fields such as age and location, and easy composition of regional language messages.
- Simple scheduling and staggering of SMS deliveries with just a few clicks.
- Detailed bulk SMS campaign metrics, including delivery reports.
- Cross-platform compatibility: send SMS via web portal, mobile applications, or integrate with Programmable Messaging APIs to access all features from your own software or website at no additional cost.
Are there any SMS plans available?
- Yes, there are different types of SMS plans available. We also offer customized plans that can be tailored to your specific requirements. You can check SMS Plans.
Can I use existing numbers to send SMS?
- Yes, you can use your existing numbers or purchase new numbers.
Can enterprises use the Programmable Messaging App?
- Yes, enterprises can use our Programmable Messaging App. Whether you're a multinational bank, large hospital, or a restaurant chain with multiple franchises, our app provides enterprise-grade SMS solutions to meet your regulatory, security, and scalability requirements. We also offer bespoke solutions tailored to your specific business needs, from setting up and running your campaigns to bespoke integration and data management.
Can I see who opened my SMS and who it was delivered to?
- Yes, you can view detailed data metrics reports, including delivery and open rates.
Can I send long SMS messages?
- Yes, you can send long messages.
Is there any additional fee for SMS APIs?
- No, our APIs are free to use. You only need to pay for the SMS credits to send SMS via API.
How do I buy Long Codes and Keywords?
- You can select and purchase your dedicated long code directly from our web portal interface. Check for the availability of your desired keywords on the portal. If available, click 'buy,' select the required rental duration, and make the payment. Your keywords or long code will be enabled in your account instantly.